What is automatic reminder on Bridge payment links?
Automatic reminder is a feature available on your Bridge Dashboard that allows you to automatically send email reminders to your customers if a payment link is not completed before its expiration. This feature simplifies payment tracking by sending notifications at key moments to maximize the chances of payment completion.
How does automatic reminder work?
When you enable this option on a payment link, reminder emails will be automatically sent to your customers at the following intervals:
- D-7
- D-3
- D-1
before the payment link expiration date.
These reminders allow your customers to be informed that a payment is waiting and encourage them to complete the payment before the link becomes inactive.
How do I enable automatic reminder on a payment link?
The automatic reminder is set directly on each payment link that you generate from the Dashboard Bridge. Here are the steps:
- Generate a payment link from your Dashboard Bridge
- Activate the automatic reminder option by checking the dedicated box when sending the payment link by email
- The email reminders will then be sent automatically at the defined intervals (D-7, D-3, D-1).
Can I customize the reminder emails?
Currently, reminder emails are standardized according to a template that we have defined or according to a template that you have defined by setting it from the template section. However, these emails contain all the information necessary to remind the customer of the existence of the payment link and encourage them to finalize the payment before it expires.
What happens if the customer completes the payment before the reminders?
If the customer completes the payment before the link's expiration date, no reminder will be sent. The automatic reminder is only activated when the payment link has not been completed.
Can I disable the automatic reminder for a payment link?
Yes, you can choose not to enable the automatic reminder when sending a payment link by email by not checking the dedicated option. If you have enabled the reminder, it is not possible to disable it directly but you can change the status of your payment link to revoked.
What happens if the payment link expires without being completed?
If the payment link reaches its expiration date without being completed, it will no longer be valid and can no longer be used by the customer. No reminder will be sent after the link expires. You can however generate a new payment link for this payment.