If you are encountering an issue and our help center cannot help you, we would be happy to help you as can you submit a support request.
Before creating a support request, please have a look on our help center : Troubleshooting & Bank connectors.
Fullest information we have, faster we can help you ☀️
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Section |
Requested information |
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Mandatory if not connected to your zendesk account |
This is your professional email address, the one you used to create your Zendesk account and used to receive update about your requests. |
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Subject Optional |
This is the issue topic, you can mention your internal references if needed. |
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Description Mandatory |
A short abstract about the issue you are encountering and what you did while trying to solve this issue ; don't hésitate to point out any further information that could help us. |
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Topic Mandatory |
This is the error type you are encountering ; for general purpose questions, you can use the "integration" topic. For further information regarding our topic list, you can check our dedicated post. |
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Bank Mandatory |
Bank choice allows us to detect any global issue ; please take care to select the bank corresponding to the connector encountering an issue on your side. |
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Item ID / Transfer ID Mandatory |
Item ID : In case of Bridge Connect use.
Transfer ID : In case of Bridge Payment Solution use. |
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Account ID / UUID Recommended |
Account ID : This is a mandatory field needed for Missing & Duplicate transactions or 1009 status. UUID : In case an item is deleted by the user, it allows us to find all bank connections for a user. |
Now your request is submitted to us, you can manage your tickets ; don't hesitate to have a look on our dedicated post