402 status

A 402 error is showing up : what happened ?

Below are the different status code info that you can get from our API and their meaning :

• "INVALID_CREDS" : Credentials are invalid.

• "WRONG_ID" : User ID is invalid .

• "WRONG_ID_FORMAT" : User ID format is not correct.

• "WRONG_PWD" : Password is invalid.

• "WRONG_PWD_FORMAT" : Password format is not correct.

• "ACCOUNT_TEMPORARILY_BLOCKED" : Due to several unsuccessful login attempts, the bank has temporarily blocked the user access.

• "ACCOUNT_BLOCKED / ACCOUNT_BLOCKED_CONTACT_BANK" : Due to several unsuccessful login attempts, the bank has blocked the user access.

Action to perform before submitting a support request

1. Invite the customer to connect to its bank website to make sure credentials are working.
2. Make sure the customer is choosing the right connector depending on its bank access : our posts will help you to do so.
3. Invite the customer to update its credentials on bridge (a specific endpoint is available to do so : edit an item)
4. If it is not working, you can submit a support request.