1003 status : connector error

We know that an issue has a significant impact on your business, so we do our best to solve it !

A 1003 error is showing up : what happened ?

Below are the different status code info that you can get from our API and their meaning :

• "CNT_CRASH" : Connector has encountered an error.
• "LOGIN_CRASH" : Error appearing while login.
• "CRASH_AFTER_LOGIN" : Error appearing after login.
• "INVALID_CREDS" : similar to 402 error, it tells thats credentials are invalid, this status is specific because after a unsuccessful sync, item is showing this issue, if credentials are still invalid, item status changes for 402.
• "NO_ACCOUNT_FOUND" : No accounts are found on the bank website with the credentials user provided.
• "BANK_IS_DOWN" : Bank service is unavailable.

Action to perform :

1. 1. We advise you to wait at least 48 hours since the last 1003 status before submitting a support request.
   2. Please note that in case of invalid credentials, item will change to status 402 after one attempt but you can contact us as we can force 402 status.