429 status

A 429 error is showing up : what happened ?

Below are the different status code info that you can get from our API and their meaning :

• "TOS_TO_VALIDATE / CONTRACT_TO_SIGN" : Terms of service to validate on bank website.

• "INACTIVE_CREDS / INACTIVE_CREDS_CONTACT_BANK" : Access have been deactivated by the bank (account close, ...).

• "ACCOUNT_TO_ACTIVATE / ACCOUNT_TO_REACTIVATE" : User has to log in on its bank website for the first time.

• "PHONE_NB_TO_SET / PHONE_NB_TO_CONFIRM" : User phone number needs to be set or confirmed on bank website.

• "INFORMATION_TO_REVIEW" / "SMTH_TO_VALIDATE" : an action is required on the bank website.

• "OTP_REQUIRED_BANK : A Strong Customer Authentication is required on the bank website.

• "OTP_REGISTRATION_TO_DO" : User has to connect to bank to perform OTP registration.

• "PERSO_DATA_TO_CONFIRM" : User is required to update or validate its personal data on its bank website.

• "FORM_TO_FILL : User has to fill a form on its bank website.

• "NO_ONLINE_ACCESS" / CANNOT_ACCESS_SERVICES / NO_ACCESS_CONTACT_BANK / EXPIRED_ID_CONTACT_BANK" : User does not have access to the bank service.

• "CREDS_UPDATE_MESSAGE" : User has to update its credentials on its bank website.

• "UNLOCK_OTP_IN_APP / UNLOCK_OTP_IN_WEB" : User has to unlock SCA OTP through its bank interface (mobile app or web).

• "CONTACT_BANK" : User has to contact its bank adviser.

• "PWD_RENEWAL" : User has to renew its password on the bank website.

Action to perform before submitting a support request

1. 1. Invite the customer to go on its bank website in order to perform the requested action.
   2. Otherwise, invite the customer to contact its bank adviser.
   3. If it is not working, you can submit a support request.

Special behaviors : 

In case of 429 status on Crédit Agricole we invite you to have a look on this dedicated post

In case of 429 status on BNP Net Entreprise we invite you to have a look on this dedicated post