1005 status

A 1005 error is showing up : what happened ?

Below are the different status code info that you can get from our API and their meaning :

• "OTP_NOT_SUPPORTED" : The Strong Customer Authentication method used by your bank is not supported.
• "PRO_NOT_SUPPORTED" : This professional account type is not supported by our solution for now.
• "PART_IN_PRO_CNT" : User tried to sync "particuliers" accounts on a professional connector.
• "WRONG_COUNTRY_OR_AREA" : Used connector is not adapted to the bank region or entity used by the customer.
• "MIGRATION_TO_NEW_BANK" : Bank connector is deprecated and user needs to sync a new connection to another connector.
• "NO_ACCESS_TO_ACCOUNT" / "SUSPENDED_ACCESS" / "CLOSED_ACCOUNT" / "NO_ONLINE_ACCESS" : User does not have access to the bank service.

Action to perform before submitting a support request

1. 1. Don't hesitate to have a look on our Help center where you can find more information on adding a bank.
   2. You can invite your customer to contact its bank.
   3. In case our documentations could not help you to solve your issue, you can submit a support request.