A 1010 error is showing up : what happened ?
Below are the different status code info that you can get from our API and their meaning :
- "OTP_REQUIRED" : A Strong Customer Authentication is required to refresh data.
- "OTP_FAILED" : Strong Customer Authentication failed.
- "WRONG_OTP" : One Time Password is not correct.
- "EXPIRED_DEVICE" : The enrolled device is expired and user needs to enroll it again.
- "INVALID_PHONE_NB" : User phone number is invalid and needs to be updated on bank website.
- "BLOCKED_LIMIT_REACHED" / "BLOCKED_SMS_LIMIT_REACHED" : Strong Customer Authentication request is temporarily blocked due to too much requests.
- "OTP_NOT_SUPPORTED" : This Strong Customer Authentication is not supported.
Action to perform before submitting a support request
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Please check our Bank connexions section where you can find some useful information.
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In case of "Blocked, please retry later.
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Otherwise, regarding "OTP not supported", please contact us and precise those information :
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Does the error appears before or after validating the strong customer authentication ?
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How does the customer validate the strong customer authentication (sms, mobile app, lecteur, ...) ?
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In case of SMS or application validation, does the customer receive the OTP code or push notification ?
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What is the error message displayed in the bridge funnel (attach a screenshot of each steps if possible) ?
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