Missing & Duplicates transactions

Sometimes things doesn't work as planned, but we're here to help !

If you are missing or seeing duplicate transactions :

Sometimes, transactions can be missed or duplicated for several reasons (connector or bank down, transactions not available on the bank interface, ...).

Sometimes you can detect this type of error from a difference between the balance and the sum of transactions.

Action to perform :

1. Check user has sufficient rights to access transactions on bank website and mobile app.
2. First of all, we advise you to make sure that transactions are available on our API by using our dedicated endpoints.
3. You can submit a support request and provide the following information 
   1. Item ID
   2. Account ID
   3. For missing transactions : transactions details (date, label and amount) or dates between which those are missing/duplicate.
   4. For duplicate transactions : provide all transaction_Id with date, label and amount.

⚠️ Warning ⚠️

Transactions on Deferred Credit Cards: please submit your support request before the end of the month where transactions are missing/duplicated and precise "CDD M&D" in the support request title.

Connectors with daily SCA or "Lecteur sans fil" authentication : as this type of authentication is required at every connexion to the bank interface, we are not able to handle missing/duplicated transactions ; then you need to manually handle those transactions.